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238
Contacting Technical Support
Contacting Technical Support
Making a Technical Support Query
Who To Contact
Note:
Perle offers free technical support to Perle Authorized Distributors and Registered Perle
Resellers.
If you bought your product from a registered Perle supplier, you must contact their Technical Support
department; they are qualified to deal with your problem.
Have Your Product Information Ready
When you make a technical support enquiry please have the following information ready:
Product Name
Problem Description
Your Name
Company Name and
Address
Country
Phone Number
Fax Number
Email Address
Making a support query via the Perle web page
If you have an internet connection, please send details of your problem to Technical Support using
the email links provided on the Perle web site in the
Support/Services area.
Click here to access our website at the following URL:
http://www.perle.com
Item Write Details Here
- User’s Guide 1
- About This Book 3
- Intended Audience 3
- Documentation 3
- Typeface Conventions 4
- Online Help 4
- Table of Contents 10
- Introduction Chapter 1 20
- IOLAN Features 21
- Software 22
- Security 23
- Hardware and 24
- Connectivity Chapter 2 24
- Power Supply Specifications 25
- Getting to Know Your IOLAN 25
- Hardware and Connectivity 26 26
- Top View 27
- End View 27
- Console/Serial Switch 28
- Powering Up the IOLAN 29
- Configures an IP Address 31
- Easy Config Wizard 32
- DeviceManager 33
- Using DeviceManager 35
- WebManager 36
- Configuration Methods 37 37
- Using WebManager 38
- Command Line Interface 39
- Using the CLI 40
- Access Platforms 40
- Features 40
- Using the Menu 41
- DHCP/BOOTP 42
- DHCP/BOOTP Parameters 43
- Using the SNMP MIB 45
- Getting Started Chapter 4 46
- Setting Up the Network 47
- Using ARP-Ping 50
- For an IPv6 Network 50
- Setting Up the Serial Port(s) 51
- Getting Started 52 52
- Setting Up Users 53
- Starting a New Session 57
- Logging in to the IOLAN 59
- Configuration Files 60
- Managing the IOLAN 61
- Serial Ports 62
- Editing a Serial Port 63
- Resetting a Serial Port 64
- Console Management Profile 69
- TruePort Profile 73
- Dial Out is enabled 79
- TCP Sockets Profile 80
- UDP Sockets Profile 86
- Terminal Profile 90
- User Service Settings 94
- Telnet Settings 95
- Serial Tunneling Profile 96
- Virtual Modem Profile 99
- Serial Port Profiles 100
- CONNECT 9600 101
- Monitor Connection 102
- Status Interval 102
- Phone Number to Host Mapping 103
- VModem Phone Number Entry 103
- Control Signal I/O Profile 104
- I/O Extension tab 105
- Modbus Gateway Profile 107
- Advanced Field Descriptions 109
- Destination Host) 111
- Custom Application Profile 113
- Advanced 114
- Modems Tab 115
- TruePort Baud Rate Tab 117
- Network Settings Chapter 7 118
- IP Settings 119
- IPv6 Settings 120
- Field Descriptions 121
- Route List 124
- Adding/Editing Routes 124
- Configuring Users Chapter 8 126
- User Settings 127
- Adding/Editing Users 128
- #, whereas 129
- Services Tab 130
- Advanced Tab 131
- Sessions Tab 132
- Serial Port Access Tab 134
- Introduction 135
- Services 135
- Configuring I/O 137
- Interfaces Chapter 10 137
- Settings 138
- Failsafe Timer Functionality 140
- UDP Functionality 141
- Temperature Functionality 142
- Channels 143
- Digital Input 145
- Digital Output 147
- Failsafe Timer is 149
- Overview 150
- Digital I/O Extension 152
- Functionality 153
- Temperature 158
- Alarm Settings 160
- UDP Unicast Format 162
- Analog Section 163
- Digital/Relay Section 164
- Serial Pin Signal Section 164
- I/O Modbus Slave 165
- Modbus I/O Access 166
- A4/T4 Registers 168
- A4D2/A4R2 Registers 169
- D4/D2R2 Registers 170
- Serial Pin Signals 170
- TruePort I/O 171
- API Over TruePort Only 172
- Format of API Commands 174
- Get Commands 174
- Set Commands 175
- Successful Response Format 176
- Unsuccessful Response Format 176
- I/O SNMP Traps 177
- Management 179
- Custom App/Plugin 181
- TFTP Tab Field Descriptions 185
- Controlling the I/O 186
- Channels Chapter 12 186
- I/O Channels 187
- Managing Configuration Files 188
- Uploading Configuration Files 191
- Downloading IOLAN Firmware 192
- Calibrating I/O 192
- Calibrating Voltage 193
- Calibrating Current 193
- Calibrating Temperature Input 194
- Calibrating Analog Channels 195
- Resetting Calibration Data 195
- Rebooting the IOLAN 196
- Language Support 197
- Translation Guidance 198
- Lost admin Password 201
- Virtual Modem AT 202
- Commands Appendix A 202
- Pinouts and Cabling 204
- Diagrams Appendix B 204
- DB25 Female 205
- Serial Pinouts 206
- DB9 Male (Serial Only) 207
- DB9 Male I/O 207
- EIA-232 Cabling Diagrams 208
- DB9 Male 209
- Modem DB25 Connector 210
- Setting Jumpers Appendix C 212
- IOLAN RJ45 213
- IOLAN DB9 213
- 2-Port IOLAN 214
- Digital I/O Module 215
- Analog Input Module 216
- Wiring I/O Diagrams 217
- Digital Output Sink 218
- Digital Output Source 218
- Analog Input 219
- Temperature Input 219
- Relay Output 220
- Normally Closed Contact 221
- TruePort Utility Appendix E 222
- API I/O Access Over TruePort 223
- Error Codes 224
- Accessories Appendix F 225
- Accessories 226 226
- Starter Kit (Adapters/Cable) 226
- Accessories 227 227
- Accessories 228 228
- Accessories 229 229
- Accessories 230 230
- Accessories 231 231
- Troubleshooting Appendix G 232
- DeviceManager Problems 233
- Host Problems 233
- Login Problems 233
- Reset switch on the rear 234
- Problems with Terminals 235
- Unknown IP Address 235
- DHCP/BOOTP Problems 236
- Language Problems 236
- Long Reboot Cycle 236
- I/O Models 236
- IPv6 Issues 237
- Contacting Technical Support 238
- Repair Procedure 239
- Feedback on this Manual 239
- Data Logging Appendix H 240
- Modbus Remapping Appendix I 241
- Modbus Remapping 242 242
- Glossary 243
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